At Kayak Life Shop, we’re dedicated to making your water adventure experience as smooth as possible, from the moment you place your order to when you’re out on the water. Our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Trackable service with delivery confirmation

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking available

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). International customers may be responsible for customs fees and import duties, which are not included in the order total.

Returns & Exchanges

We want you to be completely satisfied with your water adventure gear. If you’re not happy with your purchase, we offer a straightforward returns process.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused, in original condition with all tags and packaging intact
  • Proof of Purchase: Copy of receipt or order confirmation required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Demo Sale items (as marked in our menu)
  • Clearance items (as marked in our menu)
  • Used or demo products
  • Products with removed tags or protective coverings

How to Return an Item

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template for your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Kayak Life Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item Name: [Product Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

I have reviewed the return policy and confirm the item is in its original condition with all tags and packaging intact.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

We’ll respond within 2 business days with return instructions and our returns center address.

Step 3: Package Your Item

Securely repackage the item in its original packaging with all tags and protective coverings intact.

Step 4: Ship Your Return

Send the package to our returns center using a trackable shipping service. We cannot be responsible for lost return packages.

Step 5: Processing

Allow 3-5 business days for processing once we receive your return.

Refund Information

  • Refunds are processed to your original payment method
  • Allow 5-10 business days for the refund to appear in your account
  • Original shipping fees are non-refundable (except for defective items)
  • For exchanges, we’ll ship the replacement item once the return is processed

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). For international returns:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service team is happy to help with any questions about shipping, returns, or exchanges. Contact us at:

Email: [email protected]
Kayak Life Shop
2646 Delaware Avenue
San Francisco, US 94107

We appreciate your trust in Kayak Life Shop for your water adventure needs. Our policies reflect our commitment to quality products and your complete satisfaction with every paddle stroke.