Welcome to Kayak Life Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more to help you prepare for your next water adventure.

About Our Products

What types of water sports equipment do you offer?
We specialize in premium kayaks, paddle boards (SUPs), and all the accessories you need for your water adventures. Our product range includes:
  • Inflatable and hard-shell kayaks
  • Stand-up paddle boards (SUPs)
  • Paddles, handles, and hatches
  • Bags, coolers, and storage solutions
  • Fishing gear for water sports
  • Replacement parts and accessories
Are your kayaks and paddle boards durable?
Absolutely! We select only the highest quality materials for our products. Our inflatable kayaks and paddle boards are made from military-grade PVC with reinforced seams, while our hard-shell models use advanced composite materials designed to withstand rigorous water adventures.
Do you offer any deals or discounts?
Yes! Check our “Deals” and “Clearance” sections regularly for special offers. We also run seasonal promotions and occasional demo sales of lightly used equipment.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding some remote areas in Asia. Our global shipping network ensures your adventure gear reaches you wherever your next water excursion takes you.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders typically ship within 1-2 business days after payment confirmation.
How is my equipment packaged for shipping?
We take special care with every shipment. Kayaks and paddle boards are packed in protective, adventure-ready packaging designed to survive the journey to your favorite waterway. All packages include sufficient padding and support to prevent damage during transit.
Can I track my order?
Yes! You’ll receive a tracking number as soon as your order ships, allowing you to follow your gear’s journey to your doorstep. We provide transparent updates every step of the way.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store complete credit card details on our servers.
Do I need to create an account to place an order?
While we recommend creating an account for easier order tracking and future purchases, you can check out as a guest if you prefer.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, our team will guide you through our simple return process.
Who pays for return shipping?
For returns due to product defects or our error, we cover return shipping costs. For other returns, customers are responsible for return shipping fees.
How long does it take to process a refund?
Once we receive your returned item, we typically process refunds within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Customer Support

How can I contact customer service?
Our adventure specialists are always happy to help! You can reach us at:
Email: [email protected]
Mail: 2646 Delaware Avenue, San Francisco, US 94107
We aim to respond to all inquiries within 24 hours during business days.
Do you offer product recommendations?
Absolutely! Our team of water sports enthusiasts can help you choose the perfect equipment based on your experience level, intended use, and budget. Just reach out with your questions!

Ready to begin your water adventure? Explore our collection today – the water is calling!